THIS is the shocking moment a bus driver calls a young woman a “f***ing idiot” before telling her to “p*** off” after she confronts him about his language.
Lisa Marie Melia says the foul-mouthed tirade came after she requested the bus in central Manchester be lowered so she could board more easily with her sleeping nephew in a pram.
She caught the bus driver’s shameful abuse as the service arrived at its Bury, Lancs destination on Saturday afternoon.
The 26-year-old from Manchester said: “I was so shocked and angry at the beginning and couldn’t believe how rude he was being and how he was speaking to me.
“He is the rudest, most horrible driver I have ever met and I asked him what made him think it was ok to speak to customers the way he did.”
Lisa was taking her 20-month-old nephew to her little sister’s birthday party in Bury via the 135 service and after the half-hour bus ride filmed the confrontation.
The video shows how she asks him for his name over and over again so she can complain, and is told ‘p*** off you f***ing idiot’.
The driver shuts the doors to the bus and keeps driving, telling her she can get off at the next stop despite her being up front with the pram, which she hadn’t managed to put the wheel brakes on.
When he pulls up, he pushes past Lisa, who is still filming the tirade, showing no consideration for the pram next to the driver door, before ignoring her and walking off.
Lisa added: “He’d parked the bus further down from the actual stop so it was harder to get on, and I asked him to lower it like he would do for someone in a wheelchair or an elderly person, but he refused and started swearing at me!”
“I don’t just want an apology y and a week’s worth of free tickets – he should be sacked after the way he treated me and spoke to me.”
Brandon Jones, form First Manchester, said an investigation into the video has been launched by the company.
He said: “I’ve spoken with Ms Melia and apologised for the experience she had using the 135 service.
“We expect our drivers to provide great customer care on every journey.
“When this doesn’t happen it reflects badly on the majority of our drivers who do a great job every day
“I can confirm we’ve launched an immediate investigation into the full incident and we’ll be in touch with MS Melia again shortly.”